1. Policy Statement
Family Promise of Puget Sound (FPOPS) employs a comprehensive, trauma-informed, and community-based model to address family homelessness in Pierce County. This model is characterized by small, scattered-site shelters, intensive case management, and strategic leveraging of technology to provide responsive, efficient, and empowering support to families in crisis. 2. Purpose The purpose of this policy is to:Clearly articulate the core components and guiding principles of the FPOPS service delivery model.
Ensure a consistent understanding among staff, volunteers, and stakeholders regarding FPOPS’s operational philosophy.
Highlight the innovative and effective strategies FPOPS utilizes to achieve positive outcomes for families experiencing homelessness.
3. Scope This policy applies to all FPOPS programs, services, staff, and volunteers involved in the initial consulation, case management, shelter operations, and technological support for families within the Family Promise of Pierce County network. 4. Guiding Principles The FPOPS Model is built upon the following guiding principles:Family-Centered Care: Prioritizing the needs and well-being of families, keeping parents and children together.
Trauma-Informed Approach: Delivering services with an understanding of trauma’s impact, promoting safety, trustworthiness, peer support, collaboration, empowerment, and cultural responsiveness.
Accessibility and Responsiveness: Providing immediate, low-barrier access to services through 24/7 availability and efficient consulation processes.
Empowerment and Self-Sufficiency: Equipping families with the skills, resources, and support needed to achieve sustainable housing and long-term stability.
Innovation and Efficiency: Utilizing technology and continuous improvement to optimize service delivery and resource management.
Community Integration: Fostering an environment where families can maintain connections with their peers and support networks.
5. Key Elements of the FPOPS Model The FPOPS Model integrates several critical components to deliver holistic support:5.1. Small, Scattered-Site Sheltering
Non-Congregate Settings: FPOPS operates small, scattered-site shelters designed to provide families with privacy and dignity, avoiding large, institutional environments.
Community Integration: These sites enable families to stay within their familiar communities, close to schools, jobs, and support systems.
Capacity: FPOPS operates family shelters, aiming to expand capacity to serve more families concurrently.
Day Centers: The model is complemented by Day Centers in strategic locations (e.g., Spanaway, Orting) offering resources and support during non-shelter hours.
5.2. Intensive Case Management
Lived-Experience Staffing: A commitment to 100% lived-experience staffing enhances empathy, understanding, and relatable support for families.
24/7 Crisis Case Management: Provides immediate response and coordinated entry (CE) screening, with an consulation Center located in Parkland.
Comprehensive Family Case Management: Dedicated case management services are available extending beyond typical business hours to ensure consistent support.
Trauma-Informed Care: All case management is delivered through a trauma-informed lens, focusing on reducing re-traumatization and promoting healing.
Intensive Support: Case managers provide individualized, high-touch support to navigate barriers to housing and self-sufficiency.
5.3. Leveraging Technology
Real-time Resources: Technology is utilized to provide immediate access to resource referrals and prompts for success, streamlining support delivery.
Self-Sufficiency Tracking: Tools for Self-Sufficiency Matrix analysis help track progress and identify areas for growth.
Employment and Housing Tools: Integrated resume builders, employment search platforms, and housing seeker tools assist families in securing stable income and housing.
Automated Documentation: Technology facilitates auto case documentation and record retention, ensuring accuracy and efficiency in data management.
Budget Training: Programs are supported by technological tools to enhance financial literacy and budget training for families.
6. Responsibilities CEO/Leadership: Responsible for the overall vision, strategic direction, and oversight of the FPOPS Model, ensuring alignment with the organization’s mission and values.Program Directors/Supervisors: Responsible for the effective implementation and management of the FPOPS Model within their respective programs, ensuring staff adherence to trauma-informed practices and model fidelity.
Case Managers and Direct Service Staff: Responsible for delivering services in accordance with the FPOPS Model, including intensive case management, trauma-informed care, and effective utilization of technological tools.
IT/Data Management Team: Responsible for developing, maintaining, and supporting the technological platforms that underpin the FPOPS Model’s efficiency and data integrity.
7. Policy Review and Revision This policy will be reviewed annually by the CEO and Board of Directors, or more frequently as needed, to ensure its continued relevance, effectiveness, and alignment with organizational needs, best practices, and applicable laws. Any revisions will be communicated to all relevant personnel.