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Family Promise of Puget Sound uses internet based technology to create a more efficient and reliable communication system for families experiencing homelessness. Instead of relying on traditional, often expensive, phone calls that can be difficult to track, FPOPS’ technology allows the organization to connect with clients through automated texts, phone calls, and even video chats. This is especially helpful for a mobile population that may not have a stable home or phone service. Family Promise can send automated reminders for appointments, provide emergency updates, and quickly connect clients with case managers and critical services, all through a single, secure platform. This streamlined communication helps them provide immediate assistance and manage their resources more effectively, ensuring that families get the help they need to regain stability as quickly as possible.
Instant Response to Crisis:
The Ash Nazg Platform
Family Promise of Puget Sound uses our proprietary Ash Nazg platform to create instant, life-saving connections for families experiencing homelessness. This phone-based system ensures that help is always just a phone call away.
1. Crisis Intake via Phone Call
A family in crisis makes an initial phone call. The Ash Nazg platform instantly captures key information to begin the process of providing support.
2. Resources Provided During the Call
Essential resources, like emergency shelter and food, are immediately provided to the family during the phone call. This provides a lifeline while more detailed case management begins.
3. Digital Signature for Release of Information
The case manager will discuss the Release of Information form during the call, and a secure link is then sent to the family via a follow-up text. This link allows the family to provide a digital signature, allowing Family Promise to coordinate with partners.
4. Background Check Processed
The platform automatically processes a secure background check. A secure link is provided to the family to complete the necessary information, ensuring safety and compliance for all family members involved.
5. Placement Information Shared
Once the family is cleared, the Ash Nazg platform provides placement details for emergency shelter, providing clear and immediate next steps.
6. Ongoing Case Management & Opportunities
The platform continues to serve the family by providing consistent case management via phone calls and sharing links for employment opportunities and housing options.